POLICIES
Shipping & Delivery Policy
At FRONTIER HORSE , we are committed to delivering your trailer safely and efficiently. We offer flexible shipping options across the country to ensure your equipment arrives ready for work.
Delivery Options
Standard Transport: We utilize professional, insured heavy-haul carriers. Shipping rates are calculated based on mileage from our distribution center to your location.
Customer Pickup: You are welcome to schedule a free pickup at our primary facility. Please provide 48 hours’ notice to ensure your trailer is prepped and inspected.
Timelines & Tracking
In-stock trailers typically ship within 3–5 business days. For custom builds, lead times vary; our team will provide a specific delivery window upon order confirmation. Once your trailer is dispatched, you will receive tracking details and the carrier’s contact information.
Receipt of Goods
Upon delivery, a thorough inspection is required. Please document any transit damage on the Bill of Lading (BOL) before signing. All trailers are fully insured during transit for your peace of mind.
Return & Refund Policy
At FRONTIER HORSE, we stand behind the quality of our trailers. Because trailers are major equipment purchases involving titles and registration, our return process is specialized.
14-Day Return Period
If you are not satisfied with your purchase, you may initiate a return within 14 calendar days of delivery or pickup. To be eligible for a return:
The trailer must be in original, unused condition with no modifications.
All original documentation (Manufacturer’s Statement of Origin, Bill of Sale, and manuals) must be returned.
The odometer must show only “delivery mileage” (typically under 100 miles).
Fees & Shipping
Restocking Fee: A 15% restocking fee applies to all returns to cover inspection and administrative processing.
Return Shipping: The customer is responsible for the cost and coordination of shipping the trailer back to our facility. Original shipping charges are non-refundable.
Non-Returnable Items
Custom-built trailers or trailers with permanent aftermarket modifications.
Trailers that have been registered or titled with the DMV.
Refund Process
Once our technicians inspect the trailer for damage or wear, we will process your refund to the original payment method within 7–10 business days.
Privacy Policy
At FRONTIER HORSE, your privacy is a priority. This policy outlines how we collect, use, and protect your personal information when you browse our website or purchase a trailer.
Information We Collect
We collect information necessary to process your orders and provide a personalized experience:
Identity Data: Name, address, and government-issued ID (required for titling and registration).
Contact Data: Email address and phone number for delivery updates.
Financial Data: Payment details processed through our secure, PCI-compliant gateways.
Technical Data: IP address and cookies to improve website functionality and marketing.
How We Use Your Data
Your information is used to:
Process transactions and arrange shipping.
Register your trailer warranty with the manufacturer.
Comply with DMV and legal reporting requirements.
Send occasional service reminders or promotional offers (which you can opt out of at any time).
Data Sharing & Security
We never sell your personal data to third parties. We only share information with essential partners, such as shipping carriers, finance companies (if you apply for credit), and state registration agencies. We use industry-standard SSL encryption to protect your data during transmission.